Developing Organizational Resilience Through Emergency Management – Part 5
CRISIS COMMUNICATION PLANS
What is a Crisis Communication Plan?
During an emergency event clear communication strategies and protocols are essential for an effective response. A Crisis Communication Plan (CCP) is a document that identifies how an organization will communicate to internal occupants and stakeholders during an emergency event. The framework developed within the plan will facilitate the communication strategies to minimize the negative impacts on the organization’s reputation, operations, and relationships.
The Goals of the Crisis Communication Plan
The specific goals of the CCP for an organization will depend on the organization’s operational needs. A CCP improves the following functions of an organization’s operations:
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